Patient / Caregiver of Patient

Discuss any concerns you may have about the fit, quality, or function of the device with your practitioner. They will assess the device to determine if a simple adjustment can resolve an existing issue or if a remake is necessary.

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Summary of Warranty Conditions

This text provides a simplified overview. For the complete warranty conditions, please refer to the section “COMPLETE WARRANTY CONDITIONS” below:

We offer a warranty for 180 days on workmanship and material issues beginning the date of shipment.

With our Augo prosthetic socket, the warranty is extended to 360 days beginning the date of shipment.

With Piro pediatric ankle foot orthosis, we also offer a 30 days outgrow, fit, and function warranty beginning the date of shipment.

With Talee cranial remolding orthosis, we also provide an outgrow warranty on the initial fit of the orthosis (14 days after the order is placed).

During that time, at our sole discretion, we will provide a free repair, remake, or return the money, depending on what is the most suitable option.

If something is wrong and you would like to start the remake process, contact us through this form: https://www.research.net/r/im-complaint-form

The form needs to be filled in by the practitioner. We will ask you for a description of the incident, information about the device, and to provide photo documentation.

Improper and rough use and losing the device voids the warranty. Standard wear and tear is not covered under warranty.

Please place your order only when you are ready. Free cancellation is available only within 3 hours of placing the order. If fabrication process already started, cancelation fee will apply.

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COMPLETE WARRANTY CONDITIONS

1. Invent Medical warrants that the devices shall be free from defects in materials and workmanship at the time of shipment for 180 days after the receipt of the device by the buyer, if used and maintained properly. Shall the device lose such characteristics due to a defect in the manufacturing process, material or design (e.g. breaking of the firm 3D printed part of the device due to material defect), the seller shall replace the device under the conditions below.
2. Invent Medical's sole obligation and buyer’s sole remedy in the event of a defect covered by this warranty will be to repair or replace the defective device at no further charge. In case where repairing or replacing the device may not be suitable, Invent Medical may decide to return money to the buyer instead.
3. Additional Warranty: For Augo prosthetic sockets, Invent Medical warrants that the device shall be free from defects in materials and workmanship at the time of shipment for 360 days after the receipt of the device by the buyer, if used and maintained properly.
4. Additional Warranty: For Piro pediatric ankle foot orthoses, Invent Medical provides “outgrow” warranty on sudden growth or inadequate fit and function of the device for the period of 30 days beginning the day the device is shipped from Invent Medical to the buyer.
5. Additional Warranty: For Talee cranial remolding device, Invent Medical warrants that the orthosis shell fit in 14 days from the initial scan capture & order placement. If the orthosis is fit in 14 days from order and the patient outgrows the helmet and adjustments (removing) of the soft padding inside the orthosis does not rectify the situation, Invent Medical will replace the cranial orthosis free of charge based on a new 3D scan.
6. The device is a product that can be adjusted or modified by qualified certified professional users to reach the right fit to the patient´s relevant body part (e.g. by appropriate grinding, re-shaping by heat or exchange of inner soft material). The buyer shall ensure that any of these changes are made only by qualified users with appropriate experience and Invent Medical training. Invent Medical provides no warranty for any effects of such changes to devices except for those allowed and explained in the online training.
7. Starting the return process
   1. To start the return process the original buyer (O&P provider) must fill the form here: https://www.research.net/r/im-complaint-form (patient or caregivers are not allowed to fill-in this form).
   2. To obtain the replacement, the buyer shall notify the defect covered by warranty immediately after discovering it, but at latest within 6 months after the delivery of the device. If Invent Medical requests so, the buyer shall send the defective device to Invent Medical for physical inspection.
   3. The notification shall be filled-in only through the official form above and shall contain required information (such as detailed description of the defect, how and when the defect occurred, CN identified of the device, deemed cause of the defect and photographs of the defect).
   4. Invent Medical shall verify whether the defect is covered by warranty according to previous paragraph. If so, Invent Medical will repair or replace the device with new device under no further charge within 15 days after the receipt of the notification/defective device.
8. Loss of Warranty
   1. The warranty does not apply to defects caused by use or maintenance of the device that does not comply with the instruction manual that was handed over together with the device or official indication criteria for the device.
   2. Abuse, excessive rough wear, loss of the device voids the warranty. This includes damage caused by external factors such as heat, cold, impact, or excessive abrasion beyond normal wear.
   3. The warranty also does not cover general regular wear and tear including color wear.
   4. Warranty does not cover color finish. Color shade, tone and brightness may vary from the vizualization in the configurator or in the color sample book. Color may not be fully uniform. This is the limitation of current 3D printing technology and post-processing and is not a defect covered under warranty.
   5. Not wearing shoes over the Piro braces while walking voids warranty.
   6. Providing incorrect input data (inaccurate measurements, inaccurate 3D scan, inaccurate patient information such as weight)
9. This warranty grants you specific legal rights, and you may also have other rights that differ from state to state.
10. Invent Medical liabilities are limited to the cost of the defective device only.
11. Cancellation Policy:

    Please place your order only when you are ready and have received confirmation from your insurance. Until then, your order can be saved as a draft. Free cancellation is available within 3 hours of placing the order. After this period, if fabrication process already started, a cancellation fee of 50% will apply.